Strengthen every moment of your brand experience.
Connect what your customers seewith how your team delivers.
If your customers’ experience feels inconsistent, or if your internal teams feel out of sync, we can help build stronger alignment between what you promise and what you deliver. We’ll turn every interaction into an opportunity to build trust.
At TIS, we connect strategy, design and operations so every part of your business works together to create a cohesive, on-brand experience that customers can count on.
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service & experience design
TIS combines service and experience design to make every interaction seamless and on brand. Service design examines how your business model, teams and systems connect to deliver value, while experience design focuses on the moments that customers see and feel. Together, they turn big-picture strategy into experiences that are consistent, intuitive and true to your brand across every touchpoint.
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Process design
Process design builds the systems that make great experiences repeatable. We assess how your internal tools, workflows and communication channels function, then create efficient processes that support collaboration and clarity. The result is a smoother operation behind the scenes, and a more reliable, cohesive experience for your customers.
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EXPERIENCE planning
Experience planning helps you shape the environments and interactions where people connect with your brand in real life. Whether it’s an event, exhibit, or activation, we focus on creating moments that express your brand values and leave a lasting impression. From concept and design to coordination and execution, we make sure every detail feels intentional, meaningful and true to who you are.
the mill at vicksburg
Our work at TIS encompasses so much more than marketing—this is brand. This is lifestyle. This is true passion and purpose. As CEO at TIS, I get to fulfill one of my life purposes by being your Brand Marketing Ally—forming and cultivating meaningful, lifelong partnerships with other like-minded folks who also value the triple bottom line business philosophy and using business as a force for good.
Rob McCartyCEO & Partner
Ready to build a strongbrand marketing strategy?
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